Mijn Web Nieuws | Vreemd en ander nieuws

CRM software van Archie

  • Archie en GDPR
    Vanaf 25 mei moet elke organisatie werken volgens de nieuwe GDPR/AVG wet. Dit heeft gevolgen voor de persoonsgegevens die in Archie worden opgeslagen. Waar moet u rekening mee houden?Archie GDPR whitepaperIn de Archie GDRP whitepaper informeren…
    - 33 days ago 23 Mar 18, 10:16am -
  • CRM en AI
    Grotere rol voor Artificial Intelligence?Artificial Intelligence, kortweg AI, hoor en zie je steeds vaker. Gartner Research verwacht dat steeds meer bedrijven AI zullen gaan toepassen. Maar wat betekent AI nu eigenlijk precies? Is het ook toe te pa…
    - 70 days ago 14 Feb 18, 8:33am -
  • Archie trainingen
    We geven dit jaar weer verschillende Archie trainingen. Begin je net met Archie, wil je lijsten kunnen maken of je database op orde brengen? Schrijf je dan in voor één van de trainingen.Archie basistrainingBen je nieuw met Archie CRM? Dan is…
    - 93 days ago 22 Jan 18, 10:58am -
  • GDPR en B2B
    Wat wel vastleggen. En wat niet.Nog even dan is de GDPR een feit. Elke organisatie zal zich aan deze nieuwe wet over het verzamelen, opslaan en gebruiken van persoonsgegevens moeten houden. Waarbij je ook moet registeren wat je vastlegt en waarom.…
    - 19 Dec 17, 11:13am -
  • GDPR - AVG - CRM
    Sla je klantdata op? Verdiep je dan in de GDPRDe GDPR is een wet over het verzamelen, opslaan en gebruiken van persoonsgegevens. Elke organisatie krijgt nieuwe verplichtingen om de privacy van klanten en medewerkers beter te beschermen. Dat beteken…
    - 19 Oct 17, 10:46am -
  • Klantbeleving beter
    Data binnen de sector techniekData helpt bij het maken van gefundeerde beslissingen. Dat geldt ook voor servicemonteurs. Als zij weten wat de staat van een machine is, wat de storing inhoudt en wat de vraag van een klant is, dan kunnen zij beter vo…
    - 13 Sep 17, 8:31am -
  • Marketing challenge
    Optimaliseren customer experienceHet bijhouden van de veranderende wensen van connected customers en het volledig benutten van de vergaarde data via alle engagement kanalen; dat blijken senior marketeers de grootste uitdagingen te vinden als het g…
    - 2 Aug 17, 8:13am -
  • Samenwerken loont
    Marketing & sales wil meer kwalitatief goede leadsVerantwoordelijken voor marketing & sales of PR willen naast een betere samenwerking tussen sales en marketing vooral ook meer kwalitatief goede leads. Dit blijkt uit onderzoek van Marcommit, allrou…
    - 10 Jul 17, 8:27am -
  • Denk relatiegericht
    Productgericht – klantgericht – relatiegericht. Het zijn ongeveer de drie manieren waarop je je als bedrijf kunt verhouden tot je klanten en tot je medewerkers. Belgische Archie partner A-switch krijgt bij implementaties veel te maken met organ…
    - 29 Jun 17, 9:28am -
  • Klant in beeld
    Behoeften van de klanten van je klanten in kaartIn sommige b2b sectoren legt een product of dienst een langere weg af dan wanneer we het hebben over b2c. Juist als je als bedrijf niet rechtstreeks met de eindklant in contact staat, maar deze wel wi…
    - 12 Jun 17, 2:29pm -

Perfectview CRM

  • Werk met betere en loyale klanten!
    André Hagelen (ondernemer met een specialisatie in B2B leadgeneratie en acquisitie) zegt in het magazine voor de ondernemer (BAAZ) het volgende:'Ik verwacht de komende vijf jaar dat de concurrentie in Europa heel sterk gaat toenemen. Wie zich niet…
    - -
  • Wat leveren klanten wel of niet op en wat kun je doen?
     - 15 tot 20% van de klanten levert een bedrijf winst op- gemiddeld 30% van de klanten is structureel verliesgevend voor een bedrijf (bron: BAAZ -> het magazine voor de ondernemer)Wat kun je doen? Klantmanagement met CRM software!Actief stilstaan…
    - -
  • Bezoek CRM in 1 dag
    In één studiedag helemaal bijgepraat over de laatste strategieën, praktijkervaringen en trends op het gebied van klantstrategie, klantrelaties en klantcontact.- donderdag 12 september- Hotel en Congrescentrum De Reehorst | Bennekomseweg 24 |…
    - -
  • 3 manieren om meer uit uw CRM te halen (deel III)
    1. Start om de winstgevendheid van klanten bij te houdenWelke klanten brengen u het meeste geld op? Het antwoord is niet altijd duidelijk. Met behulp van CRM kunt u de winstgevendheid per klant bijhouden en dat kan wel eens een nieuw perspectief bie…
    - -
  • Vind en kies gebruiksvriendelijke CRM software
    Niemand wil CRM software kopen die te moeilijk in het gebruik is. Een organisatie zou moeten proberen om eenvoudige en gebruiksvriendelijke CRM software te vinden en kiezen. Waarom? Veel mensen houden niet van (te grote) veranderingen. Als het leren…
    - -
  • Do's en dont's van een CRM training
    Om alles uit een CRM systeem te kunnen halen, is het belangrijk dat gebruikers getraind worden. Hieronder volgen een aantal do's en dont's:1. Niet te snel trainen; ideaal is de vrijdag voor de livegang op maandag. Uitgangspunt is zo dichtbij de live…
    - -
  • 3 manieren om meer uit uw CRM te halen (deel II)
    1. gebruik of verbeter sjablonenGebruikers kunnen met behulp van sjablonen snel hoogwaardige documenten creeeren; denk aan offertes.2. leg (URL's naar) sociale profielen vastDit is een goede (start) om marketing op social media gebied (later) verde…
    - -
  • CRM selectie hulp
    Er zijn veel aanbieders van CRM software. Het is dan ook volkomen logisch dat u meerdere aanbieders met elkaar vergelijkt. Hieronder volgen veelgebruikte punten in volgorde van belangrijkheid ('gewicht') om aanbieders met elkaar te kunnen vergelijken…
    - -
  • 3 manieren om meer uit uw CRM software te halen
    1. Als de kwaliteit van gegevens in uw CRM systeem laag is, kan dat slecht zijn voor uw reputatie en de impact van uw handelen beschadigen. Houd de manier waarop de gegevens worden ingevoerd tegen het licht en pas deze zonodig aan.2. Uw CRM systeem…
    - -
  • IT trends onderzoek : CRM uitgelicht
    Zie hieronder het percentage van Nederlandse organisaties die de trend 'CRM' (Customer Relationship Management) operationeel heeft of waar deze op korte termijn operationeel zal zijn. Dit naar aanleiding van een onderzoek (Bitti) onder bijna 1.000 (…
    - -

CRM Review

  • How to Measure Customer Centricity
    Companies do not get to decide how customer-centric they are. That is decided by their customers. For companies to understand, manage and profit from customer-centricity, they must implement an objective scoring system, create a performance baseline,…
    - 59 days ago 25 Feb 18, 1:00pm -

CRM Chart Guy

  • Contextual Power BI Reports on Dynamics 365 forms
    I have mentioned on a few occasions that Power BI does not allow you to iframe its components. This means you cannot just add an iframe of a Power BI report inside Dynamics 365 on a customer form, for example. While Power BI does not allow this direc…
    - 72 days ago 12 Feb 18, 8:59am -
  • More User based Charts in Dynamics 365
    Last week I published a post on how to create a chart on the security roles for a list of users. It was one of those posts where I wasn’t really sure in advance if I was the only one who would find it useful. Hence, I was very happy about all the p…
    - 88 days ago 26 Jan 18, 10:26pm -
  • Chart your Security Roles in Dynamics 365
    Sometimes it can be a little difficult to get a quick overview of who has got what security role in Dynamics 365. You either need to view the roles for each user manually, run one of the reports, or use a tool from the XrmToolBox. However, charts can…
    - 97 days ago 18 Jan 18, 4:04am -
  • Update: Custom Properties grouped in Advanced Chart Editor for the XrmToolBox
    A new version of the Advanced Chart Editor for the XrmToolBox was just released, so make sure you have the latest version. (1.2018.1.14) A couple of bugs around pie charts has been fixed, so all the custom properties for pie chart should now display…
    - 99 days ago 15 Jan 18, 7:47pm -
  • Use FetchXML in Power BI with Dynamics 365 customer engagement
    I wasn’t really planning to write a post on this subject, but since this method helped me out significantly last week, I decided to write it up anyway. So first up, why use FetchXML to get data into Power BI when there is already the OData connecti…
    - 1 Oct 17, 5:24am -
  • Update: Add MarkerStyles and Nodes with the Advanced Chart Editor for the XrmToolBox
    A few new updates have recently been released for the Advanced Chart Editor for the XrmToolBox. We hope you like them. This blog post details the updates in version 1.2017.8.29. If you are new to the Advanced Chart Editor, check out this blog post. S…
    - 7 Sep 17, 4:56am -
  • Updates to the Advanced Chart Editor for the XrmToolBox
    A set of new features are now available for the Advanced Chart Editor for the XrmToolBox. You can find an introduction video for the Advanced Chart Editor here. Here is that we have been working on in the latest release aside from a few bug fixes: He…
    - 29 Jun 17, 6:27am -
  • Color options and create a custom color palette for the Chart Editor in the XrmToolBox
    The charts in Dynamics 365 supports four different types of colors and 12 different system color palettes, outside of the custom palette that Dynamics 365 uses by default in its charts. In this video I’ll go through how to work with those four diff…
    - 18 Jun 17, 7:13pm -
  • Edit Charts in the XrmToolBox for Dynamics 365
    For the past months I have been collaborating with Mohamed Rasheed on a plugin for the XrmToolBox. We are pleased to announce that it is now available. The plugin, which can be downloaded from the plugins store is called “Advanced Chart Editor” a…
    - 11 Jun 17, 5:42am -
  • Record Specific Power BI Reports in Dynamics 365 (only one click away)
    I recently returned from a trip where I traveled around Europe teaching Business Intelligence and Power BI for Dynamics 365 and finished it off with a number of presentations at eXtreme365 in Lisbon. First of all, a huge thank you to all the people w…
    - 31 Mar 17, 4:30am -

CRM Outsiders

Enterprise Apps CRM

Destination CRM

P Green Blog

  • Life's Philosophy; Science's Purpose
    Much as I like to think and act exuberantly in the celebration of the abundance of life, I have days where I recognize that I’m 64 years old. Some of those days, I embrace the fact. Some of those...The award winning, edgiest CRM blog on the planet…
    - 29 Sep 14, 4:00pm -
  • How Marketing-as-a-Service Builds Trust and Engagement
    Note: While I recover from vocal cord surgery, I can't do a whole lot. But that doesn't mean that a. ideas stop generating and b. others aren't doing a lot. They continue and they are. So what I...The award winning, edgiest CRM blog on the planet. T…
    - 12 Aug 14, 1:00pm -
  • Happy New Year 2014AND Best Commercials 2013
    Actually, I have no criteria except I love these commercials. Some are brilliantly funny and cray cray adorbs. Some are beautiful, and soar. One will rip at your heart. I still think that good...The award winning, edgiest CRM blog on the planet. The…
    - 31 Dec 13, 8:23pm -
  • CRM Idol 2013 Voting Starts...NOW!
    Okay, patrons of the arts and sciences. We are down to the final week of CRM Idol 2013 and this is arguably the most exciting of them all. This is where you, the people, get to vote on who you...The award winning, edgiest CRM blog on the planet. The…
    - 9 Dec 13, 2:00pm -
  • Life Isnt Abstract: The Internet of Pings
    About three weeks ago, I wrote a post on my journey to health (losing weight) via a trip to the Duke Diet and Fitness Center (DFC) and also identified some broad lessons that can be generally applied...The award winning, edgiest CRM blog on the plan…
    - 25 Nov 13, 1:00pm -
  • Life isn't Abstract: The Duke Diet and Fitness Center, Customer Experience and Me
    This one is personal – and will involve some information about me that you might not really care to hear – or maybe you do. If you don’t, either mentally redact it (though to do that you’d have to...The award winning, edgiest CRM blog on the…
    - 1 Nov 13, 2:10pm -
  • CRM Musings, Miscellany and Doings
    CRM Musings and Miscellany: Short Bits Every now and then I get a hankering to just do these short, pithy (there’s no lisp involved here) things rather than my usual long-winded posts. This is the...The award winning, edgiest CRM blog on the plane…
    - 1 Jul 13, 1:00pm -
  • My Boyfriend in the Cloud: Oracles Susie Penner Posts on The Cloud andRelationships
    PG Note: Susie Penner is arguably one of the most beloved people who ever met an analyst or influencer. A Director of Corporate Communications at Oracle, Susie is one of the best at her job, handling...The award winning, edgiest CRM blog on the plan…
    - 6 May 13, 5:11pm -
  • Truth In Advertising? How about Joy In Advertising?
    This is an ad…for a bank. As an ad, it is clever and straightforward and…an ad. It was done by the Banco Sabadell in Catalonia, Spain on its 130th anniversary. But, for once, this transcends what it...The award winning, edgiest CRM blog on the p…
    - 11 Feb 13, 6:32am -
  • Lessons from and for 21st Century Leaders
    Last October, I had the honor of speaking at the 2012 Pivot Con, a conference hosted by my dear friend and key social influencer Brian Solis. This conference held annually, is an affordable laid-back...The award winning, edgiest CRM blog on the plan…
    - 24 Jan 13, 1:00pm -

Inside CRM - Whitepapers

CRM Buyer

  • Hybrid Messaging Key to Upselling Success: Report
    Companies that aim to upsell their existing customers should develop a hybrid message that reinforces their existing relationships while providing an incentive to break the status quo, suggests a new study. Corporate Visions previously has commission…
    - 4 days ago 21 Apr 18, 2:00pm -
  • Demandbase Debuts ABM Analytics for Optimal Marketing Performance
    Demandbase officially announced ABM Analytics during its annual ABM Innovation Summit. The new tech, part of the company's account-based marketing platform, leverages its account identification technology to help marketers analyze performance from ad…
    - 6 days ago 18 Apr 18, 7:38pm -
  • Zuora Takes It to the Big House
    After nearly a decade of company building, Zuora last week went public, valuing itself on the open market at roughly US$2 billion after gaining 43 percent on its first day of trading. Those outlines don't reveal the importance of Zuora generally, and…
    - 7 days ago 17 Apr 18, 8:00pm -
  • HubSpot Sales Exec Brian Signorelli: Get Your Prospects to Call You
    A number of trends have taken hold in the CRM space, according toHubSpot Sales Exec Brian Signorelli. "One of the first things that stands out to me is that, ironically, despite all the money that is spent on CRM overall, sales reps aren't spending t…
    - 10 days ago 15 Apr 18, 2:00pm -
  • CRM Tops Software Sales Charts Worldwide
    Worldwide CRM software revenues totaled $39.5 billion in 2017, eclipsing DBMS, the former market leader. DBMS had worldwide revenues of $36.8 billion last year, and it "has been the biggest software segment for years, noted Julian Poulter, research d…
    - 13 days ago 11 Apr 18, 6:54pm -
  • Beyond CRM
    We should start discussing what's beyond CRM. I chose the word "beyond" advisedly. CRM is far from dead or even in decline, so "after" would be incorrect. However, CRM already has changed so much that it may be time to rethink it. Also, many of the t…
    - 14 days ago 10 Apr 18, 4:00pm -
  • Customization Tools Let You Have Enterprise Chatbots Your Way
    Inbenta has released new APIs and SDKs that let enterprises customize chatbots. The company offers an artificial intelligence-powered natural language search and conversational platform. The new APIs and SDKs facilitate a number of chatbot capabiliti…
    - 18 days ago 7 Apr 18, 2:00pm -
  • Digital Disruption
    Andrew McAfee and Erik Brynjolfesson, who teach at MIT's Sloan School of Management, started writing about the impact of artificial intelligence and machine learning almost a decade ago. Their early books provided deep insights into the way the era w…
    - 20 days ago 4 Apr 18, 8:08pm -
  • New Platform Boosts Intelligence in Bot Interactions
    Jacada has released V. 10.0 of its Jacada Interact platform, which supports its new Autonomous Customer Experience Suite. The CX Suite lets enterprises design and automate assisted-service or self-service business flows, and then use them in multiple…
    - 22 days ago 3 Apr 18, 2:00pm -
  • Adobe Hones Target's Personalization Tools
    Adobe this week introduced three features to its Target application in an effort to improve customer experiences through increased personalization: new Personalization Insights reports; Propensity score model comparisons; and Real-time customization…
    - 26 days ago 29 Mar 18, 8:01pm -

MS Dynamics World

ZDNet - Social CRM

  • DataStax Enterprise 6: Faster, fit and finish
    The latest release of the Cassandra-based database brings better performance, streamlined operation and Enterprise manageability.
    - 8 days ago 17 Apr 18, 2:00pm -
  • Zoho at a crossroads: Stepping up means stepping out
    Zoho has been one of the great successes in the world of small business technologies. Few companies have been able to succeed with a similar business model, yet Zoho has been wildly successful. But they are also enshrouded in mystery. Read on to see…
    - 8 days ago 17 Apr 18, 2:00pm -
  • Infor Innovation Analyst Summit 2018: I totally get it and yet, I don't see it
    Infor is a company on the fast track, though you wouldn't know that. It is among the most design-focused, progressive companies in the technology world, and it has an offering that can go to head-to-head with anyone's out there. Yet, it is a best-kep…
    - 22 days ago 2 Apr 18, 2:47pm -
  • How to fix your brand experience from the outside in
    Johann Wrede: To bring real consistency to the brand experience, leaders should stop slicing the problem into pieces that they try to solve independently.
    - 43 days ago 12 Mar 18, 2:44pm -
  • Yes, Microsoft is doubling down on business applications
    Microsoft is back -- and in a pretty big way, too. After a significant reboot over the last several months, the company is demonstrating why it remains a force in the world of business applications.
    - 56 days ago 27 Feb 18, 7:35pm -
  • The CRM Watchlist 2019: Welcome to the show
    Changes in the CRM world have led to major changes in the CRM Watchlist and the new Emergence Maturity Index Awards. See how the customer-facing technology market correlates to these changes, and how you can register and submit to these.
    - 70 days ago 13 Feb 18, 3:07pm -
  • Ringing in a belated New Year with SAP, Oracle, and the CRM Watchlist 2019
    I promised that I would cover my speculations about Oracle and SAP, and to fulfill my obligations for 2017, here they are -- in 2018. The best way to put it is, when it comes to both Oracle and SAP, I'm very cautiously optimistic for very different r…
    - 78 days ago 5 Feb 18, 2:00pm -
  • Football fans don't care about sports. Wait, what?
    The NFL's challenges are your organizations's challenges, too. The more successful an organization, the harder it is for the organization to change. Alex Slawsby explains.
    - 8 Jan 18, 2:30pm -
  • Change agents aren't personas, they are human
    This report is really interesting and potentially very valuable to those of you who have digital transformation efforts either underway or are contemplating some version of one.
    - 18 Dec 17, 2:00pm -
  • The big 4 tech companies -- my musings on two, Microsoft and Salesforce
    This is the second of four year end posts that will wrap up things that I think I need to pontificate on like Microsoft and Salesforce, some loose ends for the CRM Watchlist 2019 plans for next year (yes, I know it's 2018) and an award that I am revi…
    - 11 Dec 17, 6:47pm -

Contact (Ik wil m’n website ook op vreemd nieuws)

Klik hier om je link toe te voegen of als je iets te melden hebt