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CRM Links

  • CRM Partners geeft inzicht in potentieel voor financiële sector
    Verzekeraars worden nog vooruitstrevend als het aan CRM Partners ligt. De specialist op het gebied van customer engagement adviseert verzekeraars in te zetten op Blockchain, Kunstmatige Intelligentie en 3D printen. Dit zal de relatie met de klant ver…
    - 12 days ago 16 Jun 17, 9:35am -
  • Carerix voegt chatmodule Joboti toe aan platform
    Kandidaten die elk moment van de dag – ook buiten kantooruren- goed worden bediend en recruiters die nog beter geholpen worden bij de selectie van kandidaten. Dat is de toegevoegde waarde die Carerix, een CRM-oplossing voor recruiters en intermedia…
    - 19 days ago 9 Jun 17, 10:06am -
  • Know Your Customer oplossing van SCOPE
    Hoe meer informatie je over een suspect, prospect of klant hebt hoe beter je met het CRM-systeem een klantprofiel kunt maken. Dat geldt ook voor beleggingsprofielen van cliënten van de financiële wereld. Met deze gedachte ontwikkelt SCOPE op dit mo…
    - 48 days ago 11 May 17, 10:37am -
  • Verduin CRM Consultants fuseert met Smart Connections
    Verduin CRM consultants, een specialist op het gebied van klantrelatiebeheer, is gefuseerd met Smart Connections uit Utrecht. Laatstgenoemde branchegenoot was eerder bekend onder de naam CRM Factory. De directeur van Verduin CRM consultants, Ruud Ver…
    - 48 days ago 11 May 17, 9:50am -
  • CRM Partners lanceert CRM-platform voor ledenorganisaties en verenigingen
    CRM Partners introduceert een nieuwe CRM-oplossing toegespitst op ledenorganisaties en verenigingen. Kleine tot middelgrote verenigingen kunnen met de CRM-oplossing eenvoudig, flexibel en kostenefficiënt hun ledenbeheer managen. Het platform krijgt…
    - 83 days ago 6 Apr 17, 10:07am -
  • CRM Factory wordt Smart Connections
    In de afgelopen 10 jaar heeft CRM Factory zich ontwikkeld tot een full-service dienstverlener. Om dat beter naar voren te laten komen, kiest de organisatie voor een naamswijziging: CRM Factory wordt Smart Connections. CRM Factory gaat verder als Smar…
    - 84 days ago 4 Apr 17, 2:19pm -
  • Carerix, CRM voor recruiters en intermediairs, sluit partnership met Stiply
    Carerix, het CRM voor recruiters en intermediairs, is een samenwerking aangegaan met Stiply om het ondertekenen van contracten binnen het recruitmentproces te digitaliseren. Printen, ondertekenen, scannen, of per post terugsturen is niet meer nodig.…
    - 99 days ago 21 Mar 17, 9:40am -
  • Completer klantbeeld met Sales Triggers voor Salesforce
    Als organisatie wil je altijd één stap voor zijn. Niet vragen wat klanten en prospects willen, maar wéten wat ze willen. Klanten en prospects verwachten op hun beurt dat leveranciers hun business en uitdagingen goed begrijpen en relevante oplossin…
    - 7 Mar 17, 10:00am -
  • Arend van Houwelingen managing director CRM Partners
    Arend van Houwelingen is per 1 februari de nieuwe managing director van CRM Partners. Van Houwelingen zal zich in zijn nieuwe functie gaan bezighouden met het bevorderen van kwaliteit en innovatie. Arend van Houwelingen Arend van Houwelingen beschikt…
    - 22 Feb 17, 10:30am -
  • Vier visies op CRM, van enkelvoudig tot holistisch
    Wat je als organisatie met CRM wilt bereiken, is afhankelijk van hoe je tegen CRM aankijkt. Grofweg zijn er vier visies te onderscheiden. Afhankelijk van de grootte en de complexiteit van je organisatie kan een bepaalde visie volstaan; van enkelvoudi…
    - 22 Feb 17, 10:23am -

CRM software van Archie

  • Klant in beeld
    Behoeften van de klanten van je klanten in kaartIn sommige b2b sectoren legt een product of dienst een langere weg af dan wanneer we het hebben over b2c. Juist als je als bedrijf niet rechtstreeks met de eindklant in contact staat, maar deze wel wi…
    - 15 days ago 12 Jun 17, 2:29pm -
  • Archie CRM training
    Aan de slag met Archie CRM software? Volg dan eerst de Archie CRM basistraining. Tijdens deze eendaagse training wordt de basisfunctionaliteit van Archie uitgebreid behandeld. Na afloop ben je in staat om goed met de basis van Archie CRM te kunnen we…
    - 20 days ago 8 Jun 17, 7:53am -
  • Webinar offertes
    Webinar: Leads en offertes beter opvolgenOp dinsdag 30 mei geeft onze Belgische partner A-switch een webinar over het beter opvolgen van leads en offertes met Archie. In 30 minuten leer je welke informatie je nodig hebt om een offerte op te volgen,…
    - 65 days ago 24 Apr 17, 9:17am -
  • Efficiënt mailen
    Koppeling CRM en nieuwsbrief: wel zo efficiëntAls je een nieuwsbrief wilt versturen, win je een zee aan tijd als er een koppeling is tussen het e-mail programma en de CRM-software. Bovendien – en dat is een veel belangrijker argument – stelt…
    - 76 days ago 13 Apr 17, 7:52am -
  • Self-service CRM
    Self-service als strategie voor Customer Relationship ManagementHet klinkt misschien tegenstrijdig, maar ‘self-service’ is een steeds crucialer onderdeel van de CRM-strategie. Dat betekent dat de wensen van de klant meegenomen moeten worden in…
    - 99 days ago 21 Mar 17, 8:10am -
  • Merk laden met CRM
    CRM voor individuele merkpropositieEen merk laden heeft enerzijds te maken met hoe je als organisatie je merk neerzet en anderzijds met hoe de buitenwereld tegen jouw merk aankijkt. Wordt datgene wat je beoogt met je merk ook daadwerkelijk gerealis…
    - 100 days ago 20 Mar 17, 8:52am -
  • Succes met CRM
    Hoe een CRM-systeem bedrijven helptHet gebruik van een CRM-systeem kan helpen de relaties met klanten te behouden én verbeteren. Hoe kan het gebruik van CRM bedrijven nog meer helpen? Hier volgen een aantal manieren om het CRM-systeem in te zetten…
    - 22 Feb 17, 9:36am -
  • LinkedIn geen CRM
    Waarom LinkedIn geen CRM isHet sociale netwerk LinkedIn wordt door sommigen gebruikt als een CRM-systeem, maar dat betekent niet dat LinkedIn ook een CRM-systeem is.
    - 24 Jan 17, 10:04am -
  • 7 CRM-trends 2017
    Zo aan het begin van 2017 is het een mooi moment voor een vooruitblik op 2017 en de trends op het gebied van Customer Relationship Management.
    - 4 Jan 17, 9:26am -
  • CRM is populair
    Steeds meer b2b bedrijven gebruiken CRMHet einde van 2016 komt in zicht en dus wordt alvast een blik op de toekomst geworpen. CRM is in de wereld van B2B-marketing populairder dan ooit.
    - 8 Dec 16, 10:13am -

Perfectview CRM

  • Werk met betere en loyale klanten!
    André Hagelen (ondernemer met een specialisatie in B2B leadgeneratie en acquisitie) zegt in het magazine voor de ondernemer (BAAZ) het volgende:'Ik verwacht de komende vijf jaar dat de concurrentie in Europa heel sterk gaat toenemen. Wie zich niet…
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  • Wat leveren klanten wel of niet op en wat kun je doen?
     - 15 tot 20% van de klanten levert een bedrijf winst op- gemiddeld 30% van de klanten is structureel verliesgevend voor een bedrijf (bron: BAAZ -> het magazine voor de ondernemer)Wat kun je doen? Klantmanagement met CRM software!Actief stilstaan…
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  • Bezoek CRM in 1 dag
    In één studiedag helemaal bijgepraat over de laatste strategieën, praktijkervaringen en trends op het gebied van klantstrategie, klantrelaties en klantcontact.- donderdag 12 september- Hotel en Congrescentrum De Reehorst | Bennekomseweg 24 |…
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  • 3 manieren om meer uit uw CRM te halen (deel III)
    1. Start om de winstgevendheid van klanten bij te houdenWelke klanten brengen u het meeste geld op? Het antwoord is niet altijd duidelijk. Met behulp van CRM kunt u de winstgevendheid per klant bijhouden en dat kan wel eens een nieuw perspectief bie…
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  • Vind en kies gebruiksvriendelijke CRM software
    Niemand wil CRM software kopen die te moeilijk in het gebruik is. Een organisatie zou moeten proberen om eenvoudige en gebruiksvriendelijke CRM software te vinden en kiezen. Waarom? Veel mensen houden niet van (te grote) veranderingen. Als het leren…
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  • Do's en dont's van een CRM training
    Om alles uit een CRM systeem te kunnen halen, is het belangrijk dat gebruikers getraind worden. Hieronder volgen een aantal do's en dont's:1. Niet te snel trainen; ideaal is de vrijdag voor de livegang op maandag. Uitgangspunt is zo dichtbij de live…
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  • 3 manieren om meer uit uw CRM te halen (deel II)
    1. gebruik of verbeter sjablonenGebruikers kunnen met behulp van sjablonen snel hoogwaardige documenten creeeren; denk aan offertes.2. leg (URL's naar) sociale profielen vastDit is een goede (start) om marketing op social media gebied (later) verde…
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  • CRM selectie hulp
    Er zijn veel aanbieders van CRM software. Het is dan ook volkomen logisch dat u meerdere aanbieders met elkaar vergelijkt. Hieronder volgen veelgebruikte punten in volgorde van belangrijkheid ('gewicht') om aanbieders met elkaar te kunnen vergelijken…
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  • 3 manieren om meer uit uw CRM software te halen
    1. Als de kwaliteit van gegevens in uw CRM systeem laag is, kan dat slecht zijn voor uw reputatie en de impact van uw handelen beschadigen. Houd de manier waarop de gegevens worden ingevoerd tegen het licht en pas deze zonodig aan.2. Uw CRM systeem…
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  • IT trends onderzoek : CRM uitgelicht
    Zie hieronder het percentage van Nederlandse organisaties die de trend 'CRM' (Customer Relationship Management) operationeel heeft of waar deze op korte termijn operationeel zal zijn. Dit naar aanleiding van een onderzoek (Bitti) onder bijna 1.000 (…
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CRM Review

  • How to Design Your 360-Degree Customer View
    The often cited but seldom realized 360 degree customer view is a holistic customer profile record that captures five types of customer data from across channels and systems, aggregates that data to understand what is important to customers, and appl…
    - 30 days ago 28 May 17, 2:00pm -

CRM Chart Guy

  • Color options and create a custom color palette for the Chart Editor in the XrmToolBox
    The charts in Dynamics 365 supports four different types of colors and 12 different system color palettes, outside of the custom palette that Dynamics 365 uses by default in its charts. In this video I’ll go through how to work with those four diff…
    - 9 days ago 18 Jun 17, 7:13pm -
  • Edit Charts in the XrmToolBox for Dynamics 365
    For the past months I have been collaborating with Mohamed Rasheed on a plugin for the XrmToolBox. We are pleased to announce that it is now available. The plugin, which can be downloaded from the plugins store is called “Advanced Chart Editor” a…
    - 17 days ago 11 Jun 17, 5:42am -
  • Record Specific Power BI Reports in Dynamics 365 (only one click away)
    I recently returned from a trip where I traveled around Europe teaching Business Intelligence and Power BI for Dynamics 365 and finished it off with a number of presentations at eXtreme365 in Lisbon. First of all, a huge thank you to all the people w…
    - 89 days ago 31 Mar 17, 4:30am -
  • Prefilter data for Power BI with OData URLs
    When you connect Power BI to Dynamics 365, it pulls all the records from the entities that you have selected. That is generally a good thing, but there are situations where that is very inconvenient. Maybe you are dealing with large datasets, or you…
    - 18 Jan 17, 7:14pm -
  • Setup the Data Export Service with a Power BI Solution Template
    The Data Export Service is a new and exciting service from Microsoft. It is usually referred to in the context of creating SQL based reports on Dynamics 365 data. However, it is lot more than that and can definitely be leveraged for Power BI as well.…
    - 11 Jan 17, 6:29pm -
  • Power BI and mixed Team/User Ownership in Dynamics 365
    In Dynamics 365 it is easy to assign cases, opportunities, etc. to a Team. This is a very convenient feature and when working with the built-in charts and dashboards, all the charts nicely puts either the team or user name on the legend, depending on…
    - 19 Dec 16, 3:15am -
  • Time to expand the scope of the CRM Chart Guy blog
    Dynamics 365 has now arrived, and as any other update to the Dynamics CRM/365 product for the past five years, it pretty much contained zero updates to the built-in charting engine. The good news there is that all of my blog posts from the past five…
    - 19 Dec 16, 2:48am -
  • Crowdsourcing the ultimate Sales Dashboard for Dynamics 365/CRM
    When setting up a new Dynamics 365/CRM trial a few standard dashboards are included. However, I feel they lack something, and those who follow me on Twitter know I occasionally like to make fun of particularly the funnel chart. So here’s a hopefull…
    - 18 Nov 16, 4:55am -
  • Custom Date Formats in Charts in MS Dynamics CRM
    I get a lot of questions on how to change the date format on the labels. A common one is changing the week grouping from “Week 35 of 2016” to “Week of Aug 29.” Coming from Europe, I think week numbers are an awesome way of keeping track of th…
    - 7 Sep 16, 10:11pm -
  • Charts on Forms, or User/Account Specific Dashboards
    Charts don’t just go on dashboards, they can go on the forms too. It’s really just a sub-grid that displays a chart instead, but as this seems to be a heavily underutilized feature in MS Dynamics CRM, maybe I can bring some more focus on it with…
    - 25 Jan 16, 2:29am -

CRM Outsiders

Enterprise Apps CRM

Destination CRM

P Green Blog

  • Life's Philosophy; Science's Purpose
    Much as I like to think and act exuberantly in the celebration of the abundance of life, I have days where I recognize that I’m 64 years old. Some of those days, I embrace the fact. Some of those...The award winning, edgiest CRM blog on the planet…
    - 29 Sep 14, 4:00pm -
  • How Marketing-as-a-Service Builds Trust and Engagement
    Note: While I recover from vocal cord surgery, I can't do a whole lot. But that doesn't mean that a. ideas stop generating and b. others aren't doing a lot. They continue and they are. So what I...The award winning, edgiest CRM blog on the planet. T…
    - 12 Aug 14, 1:00pm -
  • Happy New Year 2014AND Best Commercials 2013
    Actually, I have no criteria except I love these commercials. Some are brilliantly funny and cray cray adorbs. Some are beautiful, and soar. One will rip at your heart. I still think that good...The award winning, edgiest CRM blog on the planet. The…
    - 31 Dec 13, 8:23pm -
  • CRM Idol 2013 Voting Starts...NOW!
    Okay, patrons of the arts and sciences. We are down to the final week of CRM Idol 2013 and this is arguably the most exciting of them all. This is where you, the people, get to vote on who you...The award winning, edgiest CRM blog on the planet. The…
    - 9 Dec 13, 2:00pm -
  • Life Isnt Abstract: The Internet of Pings
    About three weeks ago, I wrote a post on my journey to health (losing weight) via a trip to the Duke Diet and Fitness Center (DFC) and also identified some broad lessons that can be generally applied...The award winning, edgiest CRM blog on the plan…
    - 25 Nov 13, 1:00pm -
  • Life isn't Abstract: The Duke Diet and Fitness Center, Customer Experience and Me
    This one is personal – and will involve some information about me that you might not really care to hear – or maybe you do. If you don’t, either mentally redact it (though to do that you’d have to...The award winning, edgiest CRM blog on the…
    - 1 Nov 13, 2:10pm -
  • CRM Musings, Miscellany and Doings
    CRM Musings and Miscellany: Short Bits Every now and then I get a hankering to just do these short, pithy (there’s no lisp involved here) things rather than my usual long-winded posts. This is the...The award winning, edgiest CRM blog on the plane…
    - 1 Jul 13, 1:00pm -
  • My Boyfriend in the Cloud: Oracles Susie Penner Posts on The Cloud andRelationships
    PG Note: Susie Penner is arguably one of the most beloved people who ever met an analyst or influencer. A Director of Corporate Communications at Oracle, Susie is one of the best at her job, handling...The award winning, edgiest CRM blog on the plan…
    - 6 May 13, 5:11pm -
  • Truth In Advertising? How about Joy In Advertising?
    This is an ad…for a bank. As an ad, it is clever and straightforward and…an ad. It was done by the Banco Sabadell in Catalonia, Spain on its 130th anniversary. But, for once, this transcends what it...The award winning, edgiest CRM blog on the p…
    - 11 Feb 13, 6:32am -
  • Lessons from and for 21st Century Leaders
    Last October, I had the honor of speaking at the 2012 Pivot Con, a conference hosted by my dear friend and key social influencer Brian Solis. This conference held annually, is an affordable laid-back...The award winning, edgiest CRM blog on the plan…
    - 24 Jan 13, 1:00pm -

Inside CRM - Whitepapers

  • Tech insight white paper
    Lots of insight in this paper
    - 18 days ago 9 Jun 17, 3:10pm -
  • test
    test
    - 34 days ago 24 May 17, 11:29pm -
  • ZD Prod Verify Doc
    ZD Test
    - 67 days ago 21 Apr 17, 2:40pm -
  • How Digital Assistants Will Change Business by 2020
    Alexa, Amazon Echo’s digital assistant, is mostly used to check the weather, find out the score, or settle bets on random trivia. Soon, though, you will be able to use digital assistants to check the status of your latest deal.
    - 75 days ago 13 Apr 17, 9:17pm -
  • New Game Changers in the CRM Market
    The cloud has made customer relationship management (CRM) solutions available to companies large and small. Mobile and social capabilities have integrated CRM into sales and marketing professionals’ daily lives. While mobile and ...
    - 7 Mar 17, 3:01pm -
  • CRM Explosion in a Mobile-First World
    According to Gartner, customer relationship management (CRM) software spending will reach $36 billion in in 2017. At the same time, its abilities are expanding. CRM is no longer just about managing leads — though it does do that.
    - 30 Jan 17, 8:32pm -
  • 7 Top Trends for Mobile CRM in 2017
    To truly manage customer actions across multiple channels, employees need to have instant, on-the-go access to a CRM system. In fact, nearly half of workers access their CRM system on smartphones (48%) and/or tablets (45%), with ...
    - 15 Dec 16, 6:31pm -
  • Commerce, It's always personal: How context-driven content fuels sales growth
    Content has a direct impact on commerce. Useful, engaging content fuels customer interactions, but that content will be far more useful and engaging if it’s delivered in context of the customer’s latest interaction with your ...
    - 6 Oct 16, 3:10pm -
  • test do not make live
    test do not make live
    - 4 Oct 16, 5:03pm -
  • IDC: Big Data, Bad Data, Good Data - The Link Between Information Governance and Big Data Outcomes
    Big data analytics offer organizations an unprecedented opportunity to derive new business insights and drive smarter decisions. The outcome of any big data analytics project, however, is only as good as the quality of the data ...
    - 3 Oct 16, 8:08pm -

CRM Buyer

  • Where FinancialForce Fits
    FinancialForce held its first big time user conference in Las Vegas last week, headlined by new CEO Tod Nielsen. The company seems to be telling us that it is adjusting course in an effort to create a new category aligned with enterprise resource pla…
    - 1 day ago 27 Jun 17, 1:15am -
  • Experts Identify 6 Emerging Influencer Marketing Trends
    Influencer marketing has become an area of strategic importance for marketing departments, according to Traackr. B2B technology companies are aware of the trend, according to the paper's coauthor, business consultant Mark Schaefer, but they lag in im…
    - 4 days ago 23 Jun 17, 10:56pm -
  • Digital River, Adobe Strengthen Cloud Commerce Alliance
    Digital River has expanded its ties with Adobe Experience Manager to offer an end-to-end cloud commerce solution targeting the high-tech industry. The new solution, which is based on a 2015 agreement to integrate Digital River's cloud-based Global Co…
    - 5 days ago 23 Jun 17, 1:19am -
  • Hootsuite Adds New Social Selling Tool
    Hootsuite on Monday launched Amplify for Selling, a mobile-first solution that helps sales teams succeed on social by generating leads and fostering revenue-driving relationships. The new tool is an extension of Hootsuite's Amplify employee advocacy…
    - 6 days ago 22 Jun 17, 12:58am -
  • Savvy Marketers Don't Ditch the Non-Digital
    A good motto for modern marketing would be, "When in doubt, check the data." Perhaps an even better one would be, "When not in doubt, check the data to see if you should be." There's never been a time when we've had such an ability to compile, collat…
    - 7 days ago 21 Jun 17, 12:25am -
  • Swiftpage CEO John Oechsle: Better Interactions Lead to More Transactions
    "There are groups within companies that don't want to interact with a full-blown CRM application," said Swiftpage CEO John Oechsle. "They want to access it based on the functions they want it to perform. These small purpose-built apps are going to co…
    - 12 days ago 15 Jun 17, 2:00pm -
  • Firms Eager to Try New Sales Technologies, Survey Suggests
    More than 80 percent of high-growth sales organizations use five or more sales technologies, suggests a recent online survey of 400 companies. Velocify and the American Association of Inside Sales Professionals partnered on the research and released…
    - 14 days ago 13 Jun 17, 11:20pm -
  • Salesforce Parallelism
    For several years now, Salesforce has built distinct product lines that all work off the same platform and can integrate in interesting ways. There are product lines for the enterprise, small and mid-sized businesses, business-to-business firms and b…
    - 15 days ago 13 Jun 17, 12:32am -
  • LogMeIn Makes Bold360 Entrance at CRM Party
    LogMeIn on Thursday unveiled Bold360, a customer engagement platform that evolved from Boldchat -- the live website chat software it acquired five years ago. Bold360 has an intuitive interface that consolidates data from different systems to present…
    - 18 days ago 9 Jun 17, 10:34pm -
  • Pegasystems Nestles in AWS, Azure Clouds
    Pegasystems has deepened its 7-year-old relationship with Amazon AWS, and also has teamed up with Microsoft Azure, company officials told Pegaworld attendees on Tuesday. The deals are part of a series of planned partnerships aimed at giving Pega's cl…
    - 19 days ago 9 Jun 17, 12:27am -

IToolbox CRM

  • nieuwBig, Integrated CRM or Best-of-Breed Vertical Market CRM: Which One Is Right for Me?
    Rarely do industries stay static and survive, and the customer relationship management (CRM) industry is no exception. Over the past couple of decades, CRM has changed so dramatically that it now looks like a completely different animal. Still, there…
    - 8 hours ago 27 Jun 17, 5:09pm -
  • nieuwRidiculous Ways That Technology Favors Millennials
    The millennial generation is the first to come of age with the Internet, cell phones, cable TV, social media, and other critical aspects of technology.
    - 9 hours ago 27 Jun 17, 4:29pm -
  • nieuwCRM developers race over Big Data in auto sales
    The American automotive industry has been among the most proactive adopters of CRM technology in recent years, recognizing the advantages to be had. In fact, much of the current growth in CRM use has been driven by developers meeting the needs of car…
    - 11 hours ago 27 Jun 17, 3:06pm -
  • CRM and the Internet of Things
    Talk to customers, record in CRM, rinse and repeat.  For many businesses, this was the daily grind, and a largely effective one.  CRM has been a tool that, at its core, drives a knowledgeable and on-task sales force.  While this may still be true…
    - 1 day ago 26 Jun 17, 7:53pm -
  • How to Make CRM Your Most Valuable Asset
    Business owners should step back and ask themselves what their most valuable asset is. The answers will vary depending on industry. Real estate brokers may say location is their most valuable asset, while new products and partnerships may be the answ…
    - 5 days ago 22 Jun 17, 5:42pm -
  • 4 Ways CRM Makes Sense for Hospitals
    Customer relationship management (CRM) is often viewed as a sales-oriented tool most useful to organizations that spend a great deal of time—and money—on capturing a sale. However, some hospitals are finding that CRM is much more than just a sale…
    - 5 days ago 22 Jun 17, 4:08pm -
  • 4 Ways You Can Use CRM to Improve Your Closure Rates
    The goal of any business is to build and retain customers, so closing sales is an essential part to business. If you gain contacts in your names relationship management (CRM) solution but those people never buy from you, you will have a CRM applicati…
    - 7 days ago 20 Jun 17, 2:51pm -
  • 3 Ways to Integrate Predictive CRM
    Customer relationship management (CRM) data have become the proverbial attic, loaded with stuff we’ve forgotten about or can’t make useful. In the early days, we were relieved with CRM’s effortless ability to become our virtual Rolodex as it ca…
    - 8 days ago 19 Jun 17, 9:04pm -
  • 5 Most Important Tech Advancements in Business of the 2000's
    Technology changes so rapidly it seems some innovations come and go before there's been a good opportunity to evaluate them. First we went from mainframes to desktops. Then from desktops to web. Then from web to mobile apps. In the process we've lost…
    - 8 days ago 19 Jun 17, 7:07pm -
  • Wait Times for Customers
    Customers hate to wait. Long times on the phone or waiting for a response on the internet is a top complaint and becomes a major reason for customers abandoning you – perhaps for good. It’s important to minimize the amount of time the customer…
    - 11 days ago 16 Jun 17, 3:30pm -

iToolbox CRM Whitepapers

  • Cognitive Content Management from IBM
    Watch to learn more about how cognitive content management from IBM will help you deliver just the right digital experience at just the right moment creating an iconic brand experience.
    - 6 days ago 21 Jun 17, 2:13pm -
  • IBM Watson Content Hub Demo
    What if you could boost sales for a new product with inspirational content, delivered in just a few clicks? Watson Content Hub uses cognitive principles to accelerate the organization and delivery of the right content across ...
    - 6 days ago 21 Jun 17, 2:13pm -
  • Digital Experience Changes Everything
    Do your technology and marketing teams work well together to provide customers exceptional digital experiences reliably, quickly and seamlessly? This study found that while the mandate to collaborate has been heard, there is still ...
    - 6 days ago 21 Jun 17, 2:13pm -
  • Uniquely Generation Z
    A new kind of shopper is on the rise. Relentless technological innovations, challenging economic conditions and complicated global politics strongly influence the habits, behaviors and expectations of members of Generation Z (Gen ...
    - 33 days ago 25 May 17, 7:11pm -
  • Ready to engage with tomorrow's shopper?
    The retailer of the future will embrace technology to create innovative solutions that extend the customer relationship beyond the shopping experience. In this report, IBM shares strategies to help retailers reimagine the business ...
    - 33 days ago 25 May 17, 7:09pm -
  • IBM 2017 Customer Experience Index (CEI) Study
    The fifth annual IBM Customer Experience Index (CEI) Study identifies which brands are providing leading shopping experiences and how they’re doing it. A global assessment was undertaken of retail and consumer products brands' ...
    - 33 days ago 25 May 17, 7:06pm -
  • The 2017 Customer Experience Index (CEI) Study (Executive Summary)
    The 2017 IBM Customer Experience Index (CEI) Study, which surveyed more than 500 companies, found that retail and consumer products (CP) brands need to work harder to better meet consumer expectations. Analysis of seven areas of ...
    - 33 days ago 25 May 17, 7:03pm -
  • TEST DO NOT MAKE LIVE
    TEST DO NOT MAKE LIVE
    - 34 days ago 24 May 17, 10:36pm -
  • The Convergence of the Enterprise Sales Model
    B2B sales processes are being transformed by buyers who are demanding a more personalized buying experience similar to what they have experienced in their personal shopping. This paper lays out why this transformation should be on ...
    - 40 days ago 18 May 17, 5:20pm -
  • B2B Commerce Effectiveness: 5 Key Components of Successful B2B Commerce
    Business buyers are shopping online as private consumers and they expect the same experience when purchasing business products and services online. While B2B organizations can learn from B2C online retailers in terms of user ...
    - 40 days ago 18 May 17, 5:20pm -

MS Dynamics World

ZDNet - Social CRM

Contact (Ik wil m’n website ook op vreemd nieuws)

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